The latest marketing catchphrase in this always-on, mobile world is omni-channel. But how is omni-channel marketing truly different than multi-channel? How much do we know about this new omni-channel world, and how important is it?
There are so many questions around omni-channel, in fact, that making sense of it has been identified by the American Marketing Association as one of its 7 Big Problems in Marketing.
We think the topic is so important to the successful long-term growth of small- to medium-sized businesses that we’re featuring an in-depth exploration of omni-channel as the new business imperative here.
In an extended series of blog posts, we’ll address:
- The differences between multi-channel and omni-channel marketing
- Why today’s insatiable consumer hunger for choice makes omni-channel key to the long-term growth of businesses and brands
- How a conversational marketing channel is essential to deliver on the promise of effective omni-channel marketing
- The challenges facing small- to medium-sized businesses in adopting omni-channel, and what it would take to make it more accessible
So stay tuned for this ongoing, in-depth look at the next frontier in marketing.
